I've had work done here in the past and figured that they gave me a good price, so when it came time to replace the left rear wheel bearing on my 2013 Nissan Sentra, Central Park Garage is the place I went. To give a little back story, a few years ago, I needed a right-side rear wheel bearing for the same vehicle, and had picked up the OEM part from a Nissan dealership for $270. I met with Alicia, the very nice receptionist, and JR, the service advisor. After seeing the quote of $481.42 for a single wheel bearing after installation, I questioned to JR if he thought the cost of the part seemed a little high, considering it wasn't even an OEM part. He shrugged it off, said it wasn't OEM but it was the only version that NAPA sold, and that it was the price NAPA provided them. Knowing for safety reasons that it had to be done, I told him to go ahead and order the part, and they agreed to fit me in the next day for installation. Immediately after I left, something didn't feel right. I decided to call Port City Nissan to see what they would quote for the part and installation. Even with the OEM part and installation, they quoted $378. They also offered a Value Advantage option for the wheel bearing for $110, which I opted for, bringing the total to $230 after installation, or literally less than half the cost of Central Park. Needless to say, I had Port City order the part was able to get in the next day. I understand that Central Park has to order the part and have it shipped, so there might be a slight markup over a dealership, but really?! Twice the price?? After I brought it into the dealership to have it serviced, I called NAPA in Somersworth for kicks and giggles to see if I were to walk into the store and purchase the same exact part which Central Park Garage was about to charge me $305 for, how much it would cost. The answer? $195. I asked if they could provide insight into why CPG said the part cost $110 more than what NAPA charged, and they said that any mechanic could charge any amount for the part that they wanted, and that it's up to the consumer to shop around to make sure they get a good deal. Suffice it to say that I'm incredibly glad I decided to shop around, as I ended up paying $230 vs. $481. I'm not saying the quality of work here is poor, because it's fine. But for JR to tell me that the high quote was due to what NAPA charged for the part, for me to find out otherwise? That was infuriating. I felt taken advantage of, which is not an uncommon position for a young female such as myself to be in. I would be a lot more understanding of a price differential of $50. But more than twice the price?? I'm not saying I'll never come back here. If the price is right, there's a chance. But if they continue to drastically overcharge, which I will now pay attention to going forward, it isn't very likely. Owner take note.
Jennifer, I am very sorry to hear that you feel you were treated unfairly after visiting our business and receiving a quote for your left rear wheel bearing on your 2013 Nissan Sentra. I can assure you that you were not treated any differently based on your age or gender and that is absolutely not how we conduct business here. We work very hard to treat all our customers the same, in a fair and reasonable manner. We were unable to look at your vehicle before giving the estimate, which we prefer to do in order to ensure the legitimacy of the parts needed and determine the specific part required for the vehicle as there are many different options for parts when it comes to repairs. Unfortunately, there must have been a miscommunication between the service advisor and you on the part you needed or a miscommunication between the NAPA store and yourself regarding the part you received a quote for. I sincerely apologize that you felt this way and encourage you to call me to discuss this matter further or any other concerns you may have. Again, I am are sorry for the miscommunication and inconvenience we caused you, I am glad to hear your vehicle was repaired and is now safe to operate for you and your family. Bill (Owner) Central Park Garage
- Central Park Garage