Somersworth Auto Repair

First time going here and very surprised at the clean waiting room, very friendly and kind staff, to include a warm greeting. The mechanics were amazing I will definitely call there first for any future needs.

Always been super helpful and informative. I appreciate, especially as a woman, that they take my concerns and suggestions seriously. I’ve been to garages that just called me sweetheart the whole time and Central Park is nothing but respectful.

They are friendly and discussed our options. No high pressure to go with something more expensive. Someone posted there are cheaper options out there...I don’t if that’s true or not but I’d pay a little more to give these guys our business. They also keep the place very clean and neat....nice if you have to wait for your vehicle. We highly recommend.

I've had work done here in the past and figured that they gave me a good price, so when it came time to replace the left rear wheel bearing on my 2013 Nissan Sentra, Central Park Garage is the place I went. To give a little back story, a few years ago, I needed a right-side rear wheel bearing for the same vehicle, and had picked up the OEM part from a Nissan dealership for $270. I met with Alicia, the very nice receptionist, and JR, the service advisor. After seeing the quote of $481.42 for a single wheel bearing after installation, I questioned to JR if he thought the cost of the part seemed a little high, considering it wasn't even an OEM part. He shrugged it off, said it wasn't OEM but it was the only version that NAPA sold, and that it was the price NAPA provided them. Knowing for safety reasons that it had to be done, I told him to go ahead and order the part, and they agreed to fit me in the next day for installation. Immediately after I left, something didn't feel right. I decided to call Port City Nissan to see what they would quote for the part and installation. Even with the OEM part and installation, they quoted $378. They also offered a Value Advantage option for the wheel bearing for $110, which I opted for, bringing the total to $230 after installation, or literally less than half the cost of Central Park. Needless to say, I had Port City order the part was able to get in the next day. I understand that Central Park has to order the part and have it shipped, so there might be a slight markup over a dealership, but really?! Twice the price?? After I brought it into the dealership to have it serviced, I called NAPA in Somersworth for kicks and giggles to see if I were to walk into the store and purchase the same exact part which Central Park Garage was about to charge me $305 for, how much it would cost. The answer? $195. I asked if they could provide insight into why CPG said the part cost $110 more than what NAPA charged, and they said that any mechanic could charge any amount for the part that they wanted, and that it's up to the consumer to shop around to make sure they get a good deal. Suffice it to say that I'm incredibly glad I decided to shop around, as I ended up paying $230 vs. $481. I'm not saying the quality of work here is poor, because it's fine. But for JR to tell me that the high quote was due to what NAPA charged for the part, for me to find out otherwise? That was infuriating. I felt taken advantage of, which is not an uncommon position for a young female such as myself to be in. I would be a lot more understanding of a price differential of $50. But more than twice the price?? I'm not saying I'll never come back here. If the price is right, there's a chance. But if they continue to drastically overcharge, which I will now pay attention to going forward, it isn't very likely. Owner take note.

I truly believe that they charge a premium for lackluster service. They acted as if they did a favor for not charging me labor for a upper and low ball joint. At one point it was going to be over a grand until I said something. Afterwards the alignment was out twice in a month. Upon the third time they said the self locking nut with a cotter pin was damaged. I had to ask if the threads on the control arm or messed up, not something they thought to bring up. They then said that finding a replacement nut hard to do. It's really nice thinking I drove around hundreds of miles without a cotter pin in the self-locking nut on my control arm. I wouldn't recommend this shop to anybody.

Excellent quick service. My car broke an axle and they took it in right away and had the axle replaced and several other problems fixed in one day! The man at the counter was very easy to talk too and helped by providing multiple estimates and advice. Thank you Rob for so expertly fixing my car. I appreciated you guys so much!!!

Awesome team that works there. They fixed the axle and several other problems with my carin one day. Very transparent about costs and they showed me exactly what was wrong with my car and how they would fix it. Great value.

Excellent service

Prompt, courteous and thorough service. I am always happy with the good service provided by Central Park Garage.

Very informative up front! Friendly atmosphere