My car broke down on the 4th of July in a catastrophic way. They took me in first thing in the morning on the 5th, had everything diagnosed by early afternoon, and immediately started tracking down the parts I needed to get back on the road. Everything was up front - cost estimate, time frame, and then continued communication from start to finish. Greg helped turn a very rough situation around in a way that allowed me to plan for the cost and also to understand exactly what happened and how to avoid it in the future. Great experience from start to finish!