I have been going to Central Park and Central Park Express for a few years now and can't say enough great things about Mike and the team there. I've had routine maintenance and some larger issues like a ball joint and tie rod (which Toyota thought was the steering rack but thankfully I went to Central Park for a second opinion) They are kind, honest, and professional. They provide photos and write-ups of all the work done and stand by their work and the parts they supply. One WILD example recently was a faulty thread on an oil filter that failed shortly after an oil change at the express station. The filter shot off while driving and all the oil dumped out of my engine. Before having Central Park as my mechanic I would have been enraged at the situation but I was surprisingly calm because I felt confident the shop would do right by the situation given my past experiences going there. I had my truck towed back to the shop and after some testing and inspection, they determined that the entire engine would need to be replaced. Central Park covered the whole bill without me even having to ask. They replaced my engine with one that had 15k miles less on it and made sure I was aware and up to date on the whole process. Mike took the time to explain the whole process and answer all my questions since this was such a daunting situation to be in. I was given a free loaner car for the time the truck spent in the shop too. This was definitely a freak situation but I still feel great knowing I have a shop with a team that stands behind their work and parts. 10/10 recommend.
Thank you for taking the time to leave such a positive review, Zach! We're excited to hear that you have been a satisfied customer for years and have had great experiences with our team at Central Park Garage and Central Park Express. From routine maintenance to larger issues, we pride ourselves on being kind, honest, and professional with all of our customers. We appreciate you mentioning the faulty oil filter incident and our team's efforts to resolve the situation. We always strive to ensure that our customers are not only satisfied with their repairs but also feel confident and taken care of every step of the way. Thank you for choosing Central Park Garage as your trusted mechanic, and we look forward to continuing to serve you in the future.
- Central Park Garage