I have an 11 year old SUV that needed over a thousand dollars in work. Initially, I had my car looked at by a dealership (where we have our new car serviced) and knew that the quoted hefty price tag reflected typical dealership labor rates. Unfortunately, I'm fairly new to the area and didn't have a mechanic I used and trusted. I went online and started researching shops in the area and found that "CPG" had outstanding reviews. I then decided to request an estimate from a "national vendor" (if you will) and also called CPG. Upon calling CPG, Greg answered my call. He was extremely pleasant and professional and had no hesitation in providing me an estimate - knowing I was not a customer. He was also aware that I was likely shopping around - but never once treated me any different than he would a regular customer. Greg has excellent listening skills and was very informative - but straight to the point. He quickly followed up with a formal estimate, via email. His turnaround time and ongoing communication via phone and email was extremely appreciated. Greg was also very informative about their partnership with Napa - and told me how I could quickly apply for free financing. (A huge bonus to someone who had to shelf out so much money.) Once my decision was made to do business with CPG (their pricing is very competitive and fair), Greg quickly scheduled me an appointment on the day requested. Upon arrival to the shop, my initial impression was that they run a clean, well organized shop, and Greg was extremely pleasant to speak with. He is polite and did not treat me like I was ignorant about what I needed. Throughout the day, Greg kept me well informed on the progress of my repairs and the work was completed promptly. Upon picking up my car, Greg had assured that all the financing details had been taken care of before my arrival. He printed out my paperwork/receipt from the financing - and quickly handed me my keys. He told me that if I had any questions or concerns to not hesitate in reaching out. I can say that Greg took all the stress out of finding a new mechanic and getting my car fixed promptly. I will most certainly use CPG in the future. Thank you again for a pleasant experience. I would recommend CPG without reserve.